Shipping and Returns Policy
90 Day Satisfaction Guarantee
If you are not completely satisfied with your SkinRenu.com purchase you may return it for a full refund within 90 days with no questions asked. We want only happy customers. SkinRenu takes great pride in creating outstanding skincare products that deliver positive results for our customers. All SkinRenu products are manufactured at our modern, FDA inspected facility in Pennsylvania. All SkinRenu products are made in small fresh batches, from the highest quality ingredients. All SkinRenu products are Paraben Free and all SkinRenu bottles are BPA Free.
Shipping in the USA
We offer Free Shipping on orders over $75 (before shipping charges & tax, if applicable, and AFTER promotions have been applied). This offer is only valid for orders shipped within the Continental United States. Offer not valid on previous purchases or for the purchase of Gift Certificates. Returns and Exchanges are not valid for Free Shipping. If you return items and your original order total drops below the minimum $75 required for this offer, you will be charged for the original shipping fee. Our Free Shipping offer is valid for all orders over $75 going to one address. When you place products in your cart that total greater than $75 you will automatically receive Free Shipping. For orders under $75 a flat shipping charge of $7.95 will be applied to your order. Orders that require expedited shipping will be charged at the published rate.
For customers that live outside of the Continental United States, we ship orders through the United States Postal Service. Orders are sent using Priority Mail International shipping and take between 30 to 40 days to reach your home. The total weight of your order is calculated and $23.99 is added for the first two pounds(.09kg). Any order over two pounds is charged $39.99 postage. International orders over $300 get free shipping. The buyer is responsible for any of their country's customs duty or taxes.
We ship to APO/FPO and PO Box addresses.
For APO, FPO and PO Box address we ship with the U.S. Postal Service.
If you are not satisfied with a SkinRenu product you have purchased from us for any reason, you may return it for a refund or replacement, up to 90 days from purchase to the date we receive your return.
Simply contact us by e-mail: CustomerService@SkinRenu.com and let us know if you want a refund or a replacement
We will email you instructions for returning the product(s) to us. We do not pay for return shipping.
Your credit card/PayPal will be refunded upon our receipt of the product. Please allow one week for processing your refund from the date that we receive the return.
You will be charged for shipping for exchanged goods.
If you return items and your original order total drops below the minimum $75 required for free shipping, you will be charged for the original shipping fee of $7.95.
Our mailing and shipping address for returns is:
642 Cowpath Rd. #188
Lansdale, PA 19446