Information for our International Customers
Welcome to SkinRenu.com!
SkinRenu is famous all over the world. We get many international visitors and we hope this section answers any questions you may have. At the bottom of our website is a Google Translate menu. Just pick your language from the menu and it will translate each page for you. Sometimes the translations can be funny, but all and all it works great.
If after reading the information below, you still have a question, you can email us at: CustomerService@SkinRenu.com
We ship International orders
For customers that live outside of the Continental United States we ship orders through the United States Postal Service (USPS) using Priority Mail International shipping. The U.S. Post Office delivers your package to your country where it passes through customs and is delivered to you by your country’s Postal Service. It normally takes between 30 to 40 days for your order to reach your address.
International Shipping Charges
The shipping charges are $23.99 for orders that weigh up to 2 pounds (0.9kg). As you place products in your cart the total weight of your order is calculated and $23.99 is added for the first two pounds. Packages that weigh over 2 pounds will be charged $39.99.
Free Shipping on International Orders over $300.00
When you place products in your cart that total greater than $300 you will automatically receive Free Shipping. Free Shipping on orders over $300 (before shipping charges & tax, if applicable, and after any promotions have been applied). Offer not valid on past purchases. Returns and Exchanges are not valid for Free Shipping. If you return items and your original order total drops below the minimum $300 required for this offer, you will be charged for the original shipping fee. Our Free Shipping offer is valid for all orders over $300 going to one address.
International Duties and Taxes
You may be charged duties and taxes once your order reaches your country. If incurred, the charges must be paid before your order will clear customs. SkinRenu.com has no control over these duties and taxes and you are responsible for paying them to receive your package. Many packages shipped international via U.S. mail do not incur duties and taxes, but occasionally they do and you are responsible for payment.
Visiting the United States
We are happy to ship your order to where ever you are staying during your visit. Just place your order and during checkout put the name and address of where you are staying in the "ship to" section. In the "comment" section of the order form, tell us the dates you will be staying and under who's name your room is reserved. Let the front desk at your hotel know that you are expecting a package from SkinRenu. We will make sure your order arrives on time.
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