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Frequently Asked Questions
This section of our site at SkinRenu.com is intended to help with any questions that you might have about our site, shopping experience, and products. If you do not feel that we have answered your question to your full satisfaction, please e-mail us at customerservice@skinrenu.com
1. SkinRenu.com Website
a. How can I get in touch with you?
You can e-mail us at CustomerService@SkinRenu.com. We will make every effort to answer your question within 24 hours and make sure that you are satisfied with your purchase.
If you prefer to order by phone, you can call our toll free number at 1-866-566-4964 and an operator will take your order.
b. How do I get around within the store?
The homepage contains a number of categories that are designed to carry products that relate to a specific need or condition. By clicking into any one category, you will be presented with detailed product information that will help you in finding the right product for you. In addition, you can also click on "Site Map" at the bottom of the homepage and you'll see all of the available options for finding products within the SkinRenu.com website. We continue to add new products, and will be sure to keep you updated on all of the new features and benefits of shopping at SkinRenu.com.
c. Is my information safe when I shop at your store?
Yes! The SkinRenu.com store is protected by the latest in safe shopping technology and is detailed below:
* Secure Socket Layer (SSL): The SkinRenu.com Store (hosted by Yahoo!® Store) uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time the SkinRenu.com store asks for a credit card number for payment during checkout, it will be SSL encrypted. The information you provide will be stored securely on our servers.
* CISP Compliance: The SkinRenu.com hosted store is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
d. Do you ship orders internationally?
For customers that live outside of the Continental United States, we ship orders through the United States Postal Service. Orders are sent using Priority Mail International shipping and take between 21 to 28 days to reach your home. The total weight of your order is calculated and $13.99 is added for the first two pounds(.09kg). Any order over two pounds is charged $24.99 postage. International orders over $250 get free shipping. The buyer is responsible for any of their country's customs duty or taxes.
2. Shopping Experience
a. How long does it take to ship my order?
Orders placed on the SkinRenu.com website normally ship in one to two business days and can take 3 to 5 days to arrive. International orders take 21 to 28 days to arrive. You will receive a shipping confirmation e-mail that will detail the products being shipped and the method of shipping.
b. How do I return a product?
We provide you with a "Complete Satisfaction Guarantee" on all SkinRenu products that you purchase from SkinRenu.com. For more information on our Returns Policy, please click on the following link: Returns
c. How do I check out of the cart?
Once you have placed all of the items into your cart, simply click on the "Checkout" button at the bottom right-hand corner of the cart page. This link will take you to the Shipping and Billing page where you can fill in your address for where you would like your products delivered. For your Billing Address, be sure to give us the address that your credit card bill comes to. You can also choose your delivery options and provide any promotion codes that you may have received. When you have filled out all of the required information on the shipping and Billing page simply click on the Continue button. This will take you to the final page where you will see any applicable shipping charges or taxes for your order. If you are satisfied with the information simply hit "submit order" and we will begin processing your order as quickly as possible. It's important to note that if you would like to change any quantities in your order you will need to go back to the home page of the site and click on the shopping cart. The page will display your items and you can edit any quantities that are in your cart. Happy Shopping!
1. SkinRenu.com Website
a. How can I get in touch with you?
You can e-mail us at CustomerService@SkinRenu.com. We will make every effort to answer your question within 24 hours and make sure that you are satisfied with your purchase.
If you prefer to order by phone, you can call our toll free number at 1-866-566-4964 and an operator will take your order.
b. How do I get around within the store?
The homepage contains a number of categories that are designed to carry products that relate to a specific need or condition. By clicking into any one category, you will be presented with detailed product information that will help you in finding the right product for you. In addition, you can also click on "Site Map" at the bottom of the homepage and you'll see all of the available options for finding products within the SkinRenu.com website. We continue to add new products, and will be sure to keep you updated on all of the new features and benefits of shopping at SkinRenu.com.
c. Is my information safe when I shop at your store?
Yes! The SkinRenu.com store is protected by the latest in safe shopping technology and is detailed below:
* Secure Socket Layer (SSL): The SkinRenu.com Store (hosted by Yahoo!® Store) uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time the SkinRenu.com store asks for a credit card number for payment during checkout, it will be SSL encrypted. The information you provide will be stored securely on our servers.
* CISP Compliance: The SkinRenu.com hosted store is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
d. Do you ship orders internationally?
For customers that live outside of the Continental United States, we ship orders through the United States Postal Service. Orders are sent using Priority Mail International shipping and take between 21 to 28 days to reach your home. The total weight of your order is calculated and $13.99 is added for the first two pounds(.09kg). Any order over two pounds is charged $24.99 postage. International orders over $250 get free shipping. The buyer is responsible for any of their country's customs duty or taxes.
2. Shopping Experience
a. How long does it take to ship my order?
Orders placed on the SkinRenu.com website normally ship in one to two business days and can take 3 to 5 days to arrive. International orders take 21 to 28 days to arrive. You will receive a shipping confirmation e-mail that will detail the products being shipped and the method of shipping.
b. How do I return a product?
We provide you with a "Complete Satisfaction Guarantee" on all SkinRenu products that you purchase from SkinRenu.com. For more information on our Returns Policy, please click on the following link: Returns
c. How do I check out of the cart?
Once you have placed all of the items into your cart, simply click on the "Checkout" button at the bottom right-hand corner of the cart page. This link will take you to the Shipping and Billing page where you can fill in your address for where you would like your products delivered. For your Billing Address, be sure to give us the address that your credit card bill comes to. You can also choose your delivery options and provide any promotion codes that you may have received. When you have filled out all of the required information on the shipping and Billing page simply click on the Continue button. This will take you to the final page where you will see any applicable shipping charges or taxes for your order. If you are satisfied with the information simply hit "submit order" and we will begin processing your order as quickly as possible. It's important to note that if you would like to change any quantities in your order you will need to go back to the home page of the site and click on the shopping cart. The page will display your items and you can edit any quantities that are in your cart. Happy Shopping!
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