How to Contact Us!
The very best way to contact a SkinRenu representative is to send an email to:
If you prefer to order by phone you can call our toll free number at1-866-566-4964 and an operator will take your order.
Our mailing and shipping address for returns is:
642 Cowpath Rd. #188
Lansdale, PA 19446
We accept Visa, MasterCard, Discover, American Express, and PayPal through our secure, information-encrypted web site. We do not accept Personal Checks or Money Orders.
International Orders-Free Shipping on International Orders Over $300.00
For customers that live outside of the Continental United States we ship orders through the United States Postal Service. Orders are sent using Priority Mail International shipping and take between 30 to 40 days to reach your home. The shipping charges are $23.99 for orders that weigh up to 2 pounds (0.9kg). As you place products in your cart the total weight of your order is calculated and $23.99 is added for the first two pounds. Packages that weigh over 2 pounds will be charged $39.99.
When you place products in your cart that total greater than $300 you will automatically receive Free Shipping. Free Shipping on orders over $300 (before shipping charges & tax, if applicable, and AFTER promotions have been applied). Offer not valid on previous purchases or for the purchase of Gift Certificates. Returns and Exchanges are not valid for Free Shipping. If you return items and your original order total drops below the minimum $300 required for this offer, you will be charged for the original shipping fee. Our Free Shipping offer is valid for all orders over $300 going to one address.
International Duties and Taxes
You may be charged duties and taxes once your order reaches your country. If incurred, the charges must be paid before your order will clear customs. SkinRenu.com has no control over these duties and taxes and you are responsible for paying them to receive your package. Many packages shipped international via U.S. mail do not incur duties and taxes, but occasionally they do and you are responsible for payment.
United States Orders-Free Shipping on USA Orders Over $75.00
Free Shipping on orders over $75 (before shipping charges & tax, if applicable, and AFTER promotions have been applied). We reserve the right to charge for shipping if your order subtotal is less than $75. This offer is only valid for orders shipped within the Continental United States. Offer not valid on previous purchases or for the purchase of Gift Certificates. Returns and Exchanges are not valid for Free Shipping. If you return items and your original order total drops below the minimum $75 required for this offer, you will be charged the original shipping fee of $7.95 per shipment. Our Free Shipping offer is valid for all orders over $75 going to one address. When you place products in your cart that total greater than $75 you will automatically receive Free Shipping. For orders under $75 a flat shipping charge of $7.95 will be applied to your order. Orders that require expedited shipping will be charged at the published rate.
Out of Stock Items
If a product in your order is out of stock your entire order will be placed on hold and will ship when all items are available. If you do not wish to wait, we suggest you place separate orders for out of stock items. If you chose an expedited shipping option, your order will ship with that option when the items are available.
Incorrect or Incomplete Shipping Address
Our carrier assesses a $5.00 to $10.00 fee for each incorrect or incomplete delivery address. UPS also charges additional fees for returned packages based on weight and destination. SkinRenu.com reserves the right to bill you for these charges if an incorrect or incomplete address is entered.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. We will work with the shipping carrier in the event that a package does not arrive to the proper destination. At that point a tracer will be placed on the package and the issue will be resolved with UPS and the recipient. This can take anywhere from 1 to 2 weeks. We do not offer replacements for stolen packages.
If a product arrives damaged, please notify us within 48 hours of receiving your order so that the proper claims can be taken with the shipping carrier.
Email us at: CustomerService@SkinRenu.com and let us know which product was damaged and explain the damage in detail. We will then notify UPS. UPS may want to collect the damaged product so please do not throw it away. Keep the damaged product inside the original box with packing material for 5 business days. If it can be proven that the damage occured during shipping, we will either issue you a refund for the product or send out a replacement product.
Complete Satisfaction Guarantee
SkinRenu creates skin products of the very highest standards and guarantees your complete satisfaction. If you are not satisfied with a SkinRenu product you have purchased from us for any reason, you may return it for a full refund or replacement.
Simply contact us at e-mail: CustomerService@SkinRenu.com. We will issue you a Return Merchandise Authorization Number and special instructions for returning the product(s) to us. Your account will be credited upon our receipt of the product. Please allow one week for processing from the date that we receive the return. You will be charged for shipping for exchanged goods.
Closed for Business
SkinRenu.com is available for you to place orders 24 hours a day, 7 days a week. However our offices will be closed and there will be no shipping on the holidays listed below. UPS and USPS are closed on most of these days as well.
Day after Thanksgiving (Black Friday)
December 24th thru December 28th
December 31st thru January 4th
SkinRenu.com attempts to be as accurate as possible in its product descriptions, but does not warrant that product descriptions or other content of this site is accurate, reliable, complete, flawless, or up-to-date. If a product offered on this site is not as described, the only remedy is to return the product in its unused condition.
SKINRENU.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE, OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS AVAILABLE ON THIS SITE. USERS OF THIS SITE DO SO AT THEIR OWN RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SKINRENU.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.